Returns, Exchanges & Refunds
At Femina, we hope you love your jewellery as much as we loved creating it. If for any reason your purchase isn’t quite right, we’re here to help.
Change of Mind Returns
If you’ve changed your mind, you may be eligible for a store credit.
To request a return, please contact our Customer Care team within 7 days of receiving your order.
To be eligible, your jewellery must:
- Be unworn and unused.
- Be in its original condition with no scratches, dents or signs of wear.
- Be returned in its original Femina jewellery box or pouch.
- Be received by us within 30 days of your delivery date.
Once your return has been inspected and approved, a store credit equal to the purchase price of the returned item will be issued. Store credits are valid for 12 months from the date of issue.
Faulty or Incorrect Items
If you receive an item with a manufacturing fault or an item that differs from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A clear description of the issue.
- Photographs showing the fault or incorrect item.
Our team will assess your claim and respond within 1–3 business days. If your claim is approved, we’ll arrange an appropriate resolution, which may include a replacement, repair or refund in accordance with Australian Consumer Law.
Exchanges
We do not offer exchanges for change of mind.
If you have received a faulty item or an incorrect product, please contact our Customer Care team and we’ll be happy to assist.
Where an exchange is approved, the returned item must be unused, undamaged and returned in its original packaging.
Customers are responsible for the cost of returning approved exchange items unless the product is faulty or incorrect. Femina will cover the shipping cost for sending the replacement item.
Refunds
Refunds are only available where required under Australian Consumer Law, including where an item has a confirmed manufacturing fault or is significantly different from the product ordered.
Once your returned item has been received and inspected, we’ll notify you of the outcome by email.
If approved, your refund will be processed back to your original payment method. Depending on your financial institution, refunds may take several business days to appear in your account.
Earrings
For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty or otherwise covered under Australian Consumer Law.
Contact Us
If you need assistance with a return, exchange or warranty claim, please contact our Customer Care team through our Contact Us page, quoting your order number and providing any relevant photos. We’re committed to making the process as simple and straightforward as possible.